CroreBet
Contact the player desk
Put the detail in the first message. A blank “please help” takes longer, because we have to write back and ask for the rest.
Ticket
Support ticket number
Your reference is CB000. Keep it. If you mail us as well, put the reference in the subject.
For a payment, add the UTR. For a round, add the game and the rough time. For a limit, say whether you want a cap or a full stop.
What to include in a support message
- The email on the account, even if you are writing from another one.
- A UTR or bank reference for any rupee that moved.
- The game name and the time, if a round looks wrong. “Aviator around 9:40 pm IST” is enough to search.
- A screenshot of the balance, not of your OTP.
Passwords, OTPs and remote apps
We won’t take a password. We won’t ask you to install a remote app. We won’t move a withdrawal to someone’s personal UPI because “the company account is down”. If a caller says that, it isn’t us. Write to the mailbox on this page and end the call.
Deposit limits and self-exclusion
If you want the account closed, write “close it” in the first line. If you want a cool-off, say how many days. A lower deposit limit applies the same day. A higher one waits. The responsible play page explains the difference. The account page can already cap losses on the practice wallet on this device.
Support hours and language
The mailbox is watched through the day and night. We answer in English. If your note is in Hindi or another language, we’ll still read the numbers, the UTR and what you’re asking, and we’ll reply in English so the thread stays in one language.
There is no paid phone line. Email and this form are the record. A call you can’t replay is a bad way to argue about a missing ₹2,000.
सवाल
The form gives a ticket at once. A person answers inside one working day. Payment traces can take longer than a password reset.
[email protected]. Ordinary questions can go to [email protected] or the form.
No. We will not ask for a password, an OTP, or a screen-sharing app.